Refund policy

Order Accuracy & Hygiene Standards

To maintain strict hygiene and safety standards for all customers, certain product categories have specialized return and refund rules. Please review the policies below before completing your purchase.

Adult Products (Non‑Refundable Once Opened / Tested / Used)

All adult wellness devices and intimate accessories are final sale once opened. For customer safety and product hygiene, the following items cannot be returned or refunded under any circumstances:

  • Opened packaging

  • Tested items

  • Used items

  • Worn items

  • Any product showing signs of handling beyond initial inspection

Unopened items may be eligible for return within 14 days of delivery. If an item arrives damaged or defective, contact Customer Support within 48 hours of delivery.


Lingerie (Non‑Returnable Except for Manufacturer Defects)

All lingerie sales are final due to hygiene and garment integrity.

  • Lingerie cannot be returned or exchanged for sizing, fit, preference, or any other reason.

  • Only verified manufacturer defects qualify for review.

  • Defect claims must be submitted within 48 hours of delivery with photo documentation.


Manufacturer Defects – Claim Process

If you believe your item has a manufacturer defect:

  1. Email Customer Support with your order number.

  2. Include clear photos or video showing the defect.

  3. Our team will review the claim within 2–3 business days.

  4. Approved claims may be eligible for replacement or store credit.

  5. Defects that do not qualify for an exchange or refund through our store should be handled directly through the manufacturer’s warranty program. Manufacturer warranties vary by brand, and customers are responsible for submitting claims according to the manufacturer’s instructions.


Health & Safety Commitment

Due to the intimate nature of our products, we cannot accept returns that compromise customer safety or product hygiene. These policies ensure every customer receives new, unused merchandise.